EXECUTIVE SUMMARY

Aligning the executive team ______ to scale with confidence

Leadership Gap, Technology

Client context


A software services company brought in a new CEO to lead growth through change. The executive team was divided, conflict was indirect, and the business relied on a few key clients. The culture valued respect but avoided hard conversations, and leaders were deep in delivery at the cost of strategy.

The ______ gap

The intent was to scale with clarity and achieve a stronger market position. Reality was slow decisions, indirect conflict, and a services posture that leased developers rather than delivering full solutions. Boundaries were weak and strategic focus was diffuse.

Approach

We combined one-to-one leadership work with executive team coaching. We made decision habits visible, taught direct and respectful conflict, and clarified ownership. We supported a shift from leasing individuals to providing teams that delivered end-to-end solutions, defined ideal clients, and aligned initiatives to the new market position. We built a mentoring marketplace to free leaders for strategy and introduced a structured approach to goals and execution.

What changed

The CEO became integrated fully and trusted in strategy and external work. Roles and time frames became clearer, unnecessary meetings reduced, and decisions moved. The team engaged clients more strategically and focused on opportunities that matched the new position.

Results

  • Greater executive cohesion and trust

  • Stronger conflict skills and accountability

  • Increased business agility

  • Disciplined business development and healthier cash flow to support growth

Conclusion

The organisation moved from polite avoidance to clear ownership and a sharper market posture. With leaders out of the weeds and a productised offer, the path to scale was clearer. The team priority going forward was to keep role boundaries firm as new revenue arrived and to protect time for strategy.

TESTIMONIALS

Their ______ words

Being a leader is exhausting, and value corruption is always around the corner. You helped us not slip. That integrity became our compass: it changed how we lead, in business and in life.”

Chief Executive Officer

Software services company

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